All questions related to your profile and managing it

• How can I change my password? 431
• I play in several clubs, can I have a single login? 278
• I have a single account across several clubs, how do I choose which club to display? 223
• A family member wants to become a member, can I add them? 170
• How do I book for a family member? 40
• I've lost my password. How can I recover it? 260
• How do I change my profile photo and information? 38
• I have several accounts: how do I merge them into a single login? 37
• How do I change the site language? 38
• How do I set my personal access code? 33
• My data: download, leave the club, delete my account 79
• How do I become a club member online? 58

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 177
• Why are some cells pink on the board? 398
• How can I make a booking 967
• How can I book with a guest? 272
• How can I edit a booking? 216
• How can I delete a booking? 312
• All courts are occupied. Can I join the waiting list? 79
• What payment methods are available to me for a booking? 130
• How to create an open booking 69
• How to join an open match 60
• Where can I find the court access code (door code)? 33
• How do I withdraw from an open match? 32
• How do I view my booking history? 44
• How do I see the weekly schedule? 34
• How do I find and book at another club? 35

How do I register for a camp or a school?

• Sign up for a tennis lesson 122

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 39
• How do I pay for a booking with my wallet? 37
• How do I split the payment with my partner? 30
• How do I use my restaurant vouchers? 38
• How do I view and pay my invoices? 27
• How do I download my certificates? 59
• How do I send money from my wallet to another member? 66

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 38
• How do I join my club's WhatsApp groups? 43
• How do I take part in the Défi-Plugin (challenge tournament)? 30

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 70
• How do I turn on dark mode? 51
• How do I install the Plugin.ch mobile app? 40
• How do I choose the notifications I receive on my phone? 85
• Where can I find the messages sent by my club? 69

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 49
• The administration home page 67

• Manage access 68
• Manage membership cards 59
• Manage clubhouse 44
• Manage restaurant credit 35
• Manage email sending 42
• Manage invoicing 43
• Manage member groups 49
• Manage registrations 34
• Manage special days 50
• Manage offers 39
• Manage online payments 40
• Manage billing regions 47
• Manage the club manager 42
• Manage challenge tournaments 42
• Manage RFID validation 43
• Manage general settings 34
• Setting up the accounts (general ledger) 39
• Configure EBICS: connect Plugin.ch to your bank 59
• Gate access log 75
• Manage multiple buildings 56

• Create a new court 52
• Manage court groups 60
• Manage booking periods 68
• Manage court usage 52
• List, edit, or delete a court 32
• Manage sports 61
• Close courts 51

• Create a new season 45
• Edit or delete a season 52
• Open the winter season by copying last season 35
• Link a sport to a season 77

• Manage recurrence authorizations 53
• Manage restrictions 40
• Manage subscription type 58
• Create booking prices: per session or per season 38
• Check rates with the rate grid 71
• Manage non-member and pay-as-you-go deductions 53
• Booking without a subscription: the guest subscription 70

• Create an item 48
• Assign an item to a member 35
• Edit or delete an item 43
• Delete an item assigned to a member 44
• Import linked items from Excel 59

• Display the member list 44
• Create a new member 67
• View a member's detailed information 50
• Display a member's operational data 49
• Manage member subscriptions 43
• Import member data 47
• Print member cards 43
• Print and export the member list 26
• Charge an item to a member or a group 43
• Link a member to a group 46
• Edit and delete a member 41
• Search for a member 35
• Managing duplicates: merging two profiles 71
• Managing units to be deducted: personalised hours and non-members 51
• Manage Swiss Tennis licenses 60
• Topping up a member's wallet 59
• Find and reactivate a removed member 54
• Issue a certificate for a member 66
• Managing families 61
• Handling erasure requests (GDPR) 55

• Add a new sponsor 42
• Invoice sponsors 47
• Re-invoice sponsors 38

• Assign and remove a role 47
• Roles and access: create and edit a role 47

• Activating the Lessons module 49
• Creating lesson items 36
• Create, edit, and delete a lesson 41
• Manage lesson groups 34
• Manage lesson enrollments 51
• Prerequisite 66
• Invoice and reminder texts 43
• Teachers' schedule 62
• Grouped payments of registrations (basket) 53
• Change the rate of a registration 54
• Copy a lesson for the next season 59

• Complete management of equipment rental 42

• Find old invoice groups (archives) 43
• Invoice considerations and display 53
• Create invoices 45
• Send invoices by email 46
• Manage payment reminders 45
• Print invoices 32
• List and search invoices 27
• Edit and delete invoices 44
• Invoicing a membership fee or an item: what's the difference? 35
• Automatic reminders for e-mail invoices 71
• Keeping the accounts with the general ledger 47
• Manage family discounts 71
• Import accounts from Excel 60
• Carry an overpayment over to the next invoice 69
• Transit accounts for online payments 39
• How invoice dates are calculated 75
• Annuler une facture ou une ligne déjà comptabilisée 47

• List of bank payments 27
• Processing via bank files 30
• Process a manual payment 46

• Process installments 48

• Managing bookings in the schedule 66
• Configure and use open matches 46
• Manage the set times 32
• Create a promo code and use it 36
• Refund a fixed-hour session that was released and taken again 65
• Moving a booking and creating a recurrence in the schedule 57
• Creating and managing recurrences 67
• The weekly view and the all-sports view 68
• The cash journal and the history of a booking 66
• Manage cash register prices 68
• Offering items with a booking 63
• Deleted bookings and deletion records 76
• Replace a player on a fixed hour 68
• A fixed hour cannot be added: nothing is displayed 59

• Manage automatic emails 50
• Sending bulk emails 41
• Manage messages 41
• History of sent emails 45
• Writing an e-mail with the editor 75
• Birthday and inactive member e-mails 46

• Manage challenge tournaments 49

• Enable partner search 44

• The statistics dashboard 45
• Invoicing bookings from the statistics 73

• Access the program 50
• Booking by a member 70

• Creating and configuring a lesson 53
• Sign up for a tennis lesson 62
• Managing registrations (administrator) 54
• Managing groups and the schedule 52
• Tennis lesson invoicing 42
• Invoicing check and Youth and Sport export 40

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 56
• Adding and editing an employee 47
• Special cases: minor salary, young people, pensioners, LPP 59
• Running the monthly payroll 47
• Entering a compensated absence (army, maternity, illness, accident) 51
• The 13th salary and holidays for hourly employees 44
• Paying salaries and reconciling them with the bank 46
• Correcting an approved payslip 43
• Salary certificates and annual lists 56

You'll find all the questions about booking without an account

• How can I book if I don't have an account 882
• Where can I find available courts in my area? 149
• How can I edit/cancel my booking if I don't have an account? 170